Tag: SAP Support portal

SAP support log assistant

Many SAP applications generate logs with errors. These can be hard to analyze.

SAP now offers online tool to quickly scan a log for known issues and provide potential OSS notes with hints and solutions.

Questions that will be answered in this blog are:

  • What is the SAP support log assistant?
  • How to use the SAP support log assistant?

How to run and use the SAP support log assistant

To start the SAP support log assistant, use this URL.

Use the button to upload your log file. In this case a SAP cloud connector log file with errors:

After the upload, press the button Scan files to start the scan. The results:

The third screen is the summary:

Here you can download your results, submit to SAP or provide SAP with feedback.

Background of the SAP support log assistant

SAP note 2990062 – What is the Support Log Assistant and how can I use it to find known issues and solutions? describes the full background.

Wiki page: link.

File types that can be analyzed: link.

Explanation blog: link.

SAP support portal security: mail filtering

SAP support portal is used in your company for many items: EWA’s, reporting issues, downloading software.

Protection of the accounts on SAP support portal for your company is required.

This blog will explain the setup of the security feature for mail filtering.

If you don’t set this up, your user overview will continuously show this warning:

Setting up mail filtering

Go to the support page for mail filtering:

Use the Add Domain button to add a new domain.

Domains to add:

  • Your company mail domain(s)
  • sap.com domain (for support from SAP)
  • Domain of your supplier maintaining your SAP system, in case they use their own mail ID

Background

Background of this feature can be found in OSS note 3025172 – How to add or remove email domains for my customer number – SAP ONE Support Launchpad.